Terms & Conditions

When placing an order with Zone Tennis, each customer agrees to be bound by the following terms and conditions.

Orders may be placed by phone, fax, email, order form, or via our website.
Zone Tennis (supplier) will endeavor to maintain prices quoted on the website, however, outside influences and manufacturing costs may result in price changes without notice. If the price of your order has changed, you will be notified before the order is finalised and dispatched.
Payment for lessons is to be made in full by week 2 of the term unless a direct debit facility is in place.
All group lessons are booked on a term basis only. Week to week casual lessons are only available if booked and charged as Private Lessons.
In the event of rain, all group lessons and squads will continue indoors and students are required to attend.
Zone Tennis will only issue makeup lessons on presentation of a medical certificate.
If makeups can’t be co-ordinated due to coach scheduling, then refunds will be issued as follows:
a) Prior to the commencement of the program/course – refund issues less 10% administration fee
b) During the program/course – refund issued will be pro rata balance of the program/course less 10% administration fee.
Payment for fixtures is to be made in full by week 2 of the term unless a direct debit facility is in place.
Players must be financial members of Zone Tennis to participate in any Competition or Fixture Program including Superleague.
Players who are unable to play on a night and do not find a replacement player are still required to pay the court fees for the night.
Missed matches or washed out matches in fixture programs will not be made up or credited as the cost is already calculated allowing for a certain number of these matches.
Payment of orders is to be completed at the time of placing order. Invoices for coaching are to be paid in full by week 2 of the term of enrollment unless otherwise notified by Zone Tennis management in writing. Payment can be made by EFT, Money Order, Cheque or via Credit Card through our website.
Deliveries at any time are subject to availability of stock, and the Supplier will not be liable for any charges due to product availability. No responsibility will be accepted for delays outside the Supplier’s control. Orders which cannot be completed will be placed on back order.
Zone Tennis will utilize an appropriate freight company. Large, heavy, bulky or odd-shaped items may attract an increased freight charge. You will be notified of this before dispatch.
a) Returns Returns of goods for any reason (other than claims for defective or incorrectly supplied goods) will be subject to a handling charge. All returns must be accompanied by a request for credit, quoting the supplier invoice number on which the goods were supplied, and the goods must be in original packaging. b) Other claims Should you receive a short supplied delivery or damaged delivery, please note the discrepancy on the freight consignment note and contact Zone Tennis prior to the return of goods. Claims for non-delivery, short delivery, incorrect goods supplied, and pricing or calculation errors must be made within 14 days of the invoice date to the Supplier from which the goods were supplied. If you receive a defective product, please contact Zone Tennis to arrange for the product to be returned. If the returned product is found to be no fault of Zone Tennis, the freight charge to have the product returned and re-sent will be charged to the customer. Special orders will not be credited under any circumstances.
All products are guaranteed against faulty parts and workmanship for a period of 12 months from the date of the invoice.
Except to the extent that the Trade Practices Act 1974, as amended and other statutes, rules or regulations for the time being in force imply conditions or warranties or obligations which cannot, or cannot except to a limited extent, be excluded, restricted or modified:- a) All warranties, representations, promises, conditions or statements regarding goods and services supplied, either express or implied, including without limitation, warranties, representations, promises, conditions or statements as to the description, merchantable quality, suitability or fitness of the goods or services not expressly referred to herein, are hereby expressly excluded to the extent permitted by law; and b) To the extent permitted by law, the supplier shall under no circumstances be liable for any form of damages (including, but not limited to incidental, special, consequential or general damages) in connection with or arising out of the supply or use of goods or performance of services howsoever arising, even if due to the negligence of the supplier, its servants, agents, sub-contractors or suppliers. c) To the extent that the Trade Practices Act 1974 and the aforesaid statutes, rules or regulations are applicable, these conditions shall be read subject thereto, and to the extent to which it is entitled to do so, the Supplier hereby limits its liability under such legislation, as its option, to:- In the case of the supply of goods- · The replacement of the goods or the supply of equivalent goods; or · The payment of the cost of replacing the goods or acquiring equivalent goods; or · The payment of the cost of having the goods repaired; or · The repair of the goods. In the case of Services- · The supply of the services again; or · The payment of the cost of having the services performed again.
a) These conditions are subject to variation by the Supplier without notice to the Customer. b) The invalidity or unenforceability of any of these conditions shall not affect the validity of enforceability of the remainder of these conditions.
The customer will be responsible for all collection costs incurred by Zone Tennis for all invoices outside our trading terms, including but not limited to interest charges, searches and fees for debt collection.
The Applicant and each guarantor signing the Application (if any) hereby gives the supplier authority to make enquiries as to the credit and financial responsibilities of the Applicant and/or the Directors as required by the Supplier from time to time including obtaining reports from Credit Reporting Agencies. Terms in this clause which have a defined meaning under the Privacy Act 1988 have the same meaning when used in this clause. The customer understands that the above information is provided to Zone Tennis in strict confidence in support of this application for credit facility.